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After a tiring week at work, you are looking forward to the weekend, spending some time with your family. You might have planned a weekend getaway with your significant other and your kids, if you have any. While traveling to your destination, you might stop at a coffeehouse and bring your partner for a cup of coffee and boys in Riyadh ( قهوجيين وصبابين بالرياض ) for some snacks. You are sipping on your coffee and getting excellent service at the coffeehouse. What you are experiencing is the application of the hospitality industry and customer satisfaction, the backbone of this industry. The hospitality industry is generally applicable to all businesses but is of the utmost importance for businesses that deal with leisure time activities like theme parks, restaurants, cafes and bistros, lodgings and such. This industry is broadly divided into three categories: · Travel and Tourism: This category includes all things transport like airlines, cruise, trains, ships and the staff of eac...